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The rise of a generation of fiction, new leadership, and how post-pandemic consumers and workers are forever changing
We all know the stories of how businesses went through the first few months of a decade-plus digital transformation after the pandemic shut down. But businesses aren’t alone in their digital disruption. People also have to learn how to adapt to being a digital world first almost overnight. Customers change. Staff change. Yesterday’s leadership is no longer going to be able to navigate the next normal without understanding the human side of digital disruption.
Putting a 2020 mentality into this new world will only disconnect employees and prospects from new customers and employers that have nothing to do with businesses. Thriving in this new world requires a new type of leadership.
- The impact of digitalization on customer behavior, expectations and values
- The impact of digital-first living on mental health, wellness and productivity
- The widening digital skills divide after the Great Resignation
- The skill set required for an evolving workforce
- New leadership traits and ways to thrive in the new economy



