Maintaining an effective patient scheduling process is more important than ever as provider groups simultaneously contend with competition, staffing shortages, and patient demands for a consumer-friendly experience.According to Jeff Gartland, CEO of Patient Engagement Software relatively.
The Franklin, Tennessee-based company recently Announce Referral Partnership TriZetto Provider Solutions Delivers its suite of patient scheduling and engagement software to 51,000 provider customers nationwide. TriZetto, which sells revenue cycle technology to medical practices, is offering its clients Relatient’s software for scheduling, patient communication, payment, and digital registration and reception.
Relatient’s mission is to help providers build better relationships with patients by simplifying access to care. That’s how the company got its name (a combination of “relationship” and “patient”) when it launched in 2014, Gartland said.
While he thinks Relatient’s technology is top-notch, Gartland recognizes that the company faces a formidable challenge in getting practices to sign up for its use: There’s a lack of acceptance from physicians.
This may stem from Physicians are reluctant to give up control of their schedules. For some physicians, ownership of their schedule represents their autonomy. That’s why Relatient ensures that its software is flexible and adaptable to the needs and preferences of individual providers, Gartland said.
The Connected Medicine Center, jointly operated by Nokia and Nokia UPMCpublished a Report Last month, it also indicated that doctors were hesitant to buy the self-scheduling technology — so much so that this lack of support is preventing the software from taking off the way it needs to meet patients’ needs.It noted that the demand for self-scheduling tools – especially among millennials and Gen Z – is growing Far more than the The number of self-arranged services currently provided by healthcare providers.
Through the partnership with TriZetto, Relatient now has access to more suppliers. TriZetto’s 51,000 customers will be able to adopt software that uses analytics to improve provider utilization, automate patient admissions, streamline payments and ensure patients are ready for appointments.
The partnership’s goal is to make the patient engagement and revenue cycle process as integrated as possible for providers and patients. Relatient will measure its success in this goal by looking at metrics such as providers reducing no-show rates, increasing online appointment bookings, increasing online payments collected prior to appointments, and improving patient survey scores.
With more than 43,500 clients, Relatient works with provider groups and health systems of “all types” in the U.S. and attracts 50 million patients each year, according to Gartland. promote, Dignity and Health, Arkansas Children’s Hospital and Hospital Sister Health System is one of the users of its technology.
Gartland said Relatient’s platform is attractive to these customers because it supports the entire patient journey — from new patient acquisition to managing follow-up care. This means that the company competes with different providers based on provider and solution field demographics.For example, patient communication platforms Spruce Health can be considered a competitor Kona Healthwhich provides self-scheduling software.
Gartland said Relatient is different from other companies because its platform combines self-scheduling, call center scheduling, two-way patient communication tools and a mobile-friendly digital registry, while other healthcare software companies “offer only the components of these solutions.” For example, Spruce Health provides patient communication technology but not self-scheduling software, and Keona Health provides self-scheduling software but not a suite of billing and payment software.
He added that his company was set up to deal with that split.
“Instead of addressing better healthcare as a whole, many provider organizations address individual pain points, leading to a fragmented patient experience,” Gartland said. “Providing timely, convenient, digital access to patients in an outpatient care setting is an increasingly important differentiator for the provider population.”
Photo: Forever, Getty Images
