Wednesday, May 27, 2026

How to create a customer success trajectory


John Jantsch’s Marketing Podcast

In this episode Tape Marketing Podcast, I’m doing a solo exhibition covering some of the ideas in my upcoming book, The ultimate marketing engine.

Key points:

What if instead of simply selling your products and services to customers, you start thinking about the ultimate transformation your customers are looking for? Then you will set about designing what I call customer success tracking, which depicts this transition from where your customers are now to where they want. In this episode, I will outline how to create customer success tracking for your customers.

Topics covered by me:

  • [0:54] Why you should sell the ultimate transformation and not just a product or service
  • [1:18] Treat our customers as members, not just transactions
  • [3:13] What is the customer success trajectory
  • [4:28] Five key questions to build customer success trajectory
  • [12:59] Where can I find a free package course with the ultimate marketing engine

Resources mentioned:

More information about the tape marketing consultant network:

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This episode of Tape Marketing Podcast is brought to you by Wix Partners & Fiverr Business.

When your agency works with Wix, you can unlock the entire digital ecosystem for creating, managing, and growing your business online. Therefore, you can operate your agency in the way you have always wanted. Get complete coding and design freedom to create any content your customers need, as well as tools for seamless management and team collaboration from anywhere.

In terms of business development, you can match new potential customers every day and earn a share of revenue for each website you create. They will all be supported by Wix’s industry-leading security and site performance. You will also have a dedicated account manager on standby 24/7 so you can achieve your goals and start setting new goals.Go to Wix.com/Partner And reimagine what your organization can accomplish.

Ferrell

Fiverr Business connects your team with professional freelancers and provides a powerful workspace to manage all your projects and budgets more effectively. You can access a curated catalog of top outsourcing talents in more than 500 categories-reviewed for quality and experience. You can create projects, approve budgets and manage your freelance activities in one workspace.

They help you succeed by providing you with a designated business success manager, helping all your customers match the right talents for each task, and making full use of each success tool, while providing priority customer support. Learn more about Fiverr’s business here.

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