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Customer experience has become the top priority of global brands and enterprises. This can be seen in the increased investment in customer experience and the additional focus on providing impeccable customer experience and great products. But the core of the amazing customer experience lies in our customer experience heroes, who brought a game-changing CX strategy through their vision.
On World Customer Experience Day, we brought you a list of 100 customer experience leaders from all over the world who are changing the way we witness customer experience.
Brian Solis
“Forbes” named Brian Solis “one of the most creative and talented business minds of our time.” He is Salesforce’s global innovation evangelist, international keynote speaker, and author of 8 best-selling books. For more than 20 years, he has been studying digital Darwinism to understand the impact of disruption on businesses, markets, and society. He has published more than 60 research papers, and his work has been published in industry-leading publications such as Forbes, ZDNet, CIO, eWeek, Fast Company, Adweek, and Singularity University.
LinkedIn: https://www.linkedin.com/in/briansolis/
