He was the first tourist for £2 million Marble Arch Received a refund after being called the “worst” attraction London.
This West endThe latest travel experience open to the public on Monday, Tickets To climb the artificial mountain at the end Oxford Street From 4.50 GBP.
However, tourists complained that they did not see “the magnificent view of central London and Hyde Park” from the promised lush landscape.
Instead, they saw rubble, construction works and scaffolding from the 25-meter-high observation deck covered with brown turf.
The Westminster Council, which commissioned the project, confirmed that it will no longer sell tickets this week and can only book tickets from the beginning of August. Ticket holders can apply for a refund.
Sharing photos of her visit, Emma Wright said: “Marble Arch Mound is the worst thing I have ever done in London. ”
Dan Barker wrote on Twitter: “The initial plan drawings and marketing descriptions do not match reality.
“In fact, you can’t really see the park because I think it was designed in winter and there are trees everywhere in summer.
“To be fair, there is a narrow gap in the tree where you can see a bit of the park, but the outlook is not very beautiful. Looking east to the park, instead of looking south, you will see a strange area full of rubble. I think this can be described as a’eye-catching viewpoint’.”
Others ridiculed the mountain and the Teletubbies house for its similarity to early video game scenes.
The Westminster City Council apologized to the first visitors and stated that it was “solving the initial problems that emerged.”
A spokesperson added: “We know that the elements of Marble Arch are not yet ready for tourists.” “We are working hard to resolve this issue in the next few days.
“In view of the delay, we provide free return tickets to anyone who booked a tour in the first week so that they can enjoy the complete experience and view after they have time to fall asleep and grow up.
“Those who visited the mound today, and those who booked for the rest of the week (including weekends), will be contacted and provided with a refund and a free return ticket so that they can see the best mound.”
The City Council had hoped that the attraction would attract tourists back to central London after the closure.
Up to 1,000 tourists can climb 130 steps to reach the observation deck every day. On their way down the mountain, they entered the hollowed-out interior of the mound designed by architect MVRDV, where there is a shop and cafe selling M&S food and drinks.
Marble Arch Plan for Westminster Parliament
/ SincerelyThe scaffolding “skeleton” is covered with sedum turf and trees, designed to create a green hill in the center of the town.
When announcing the opening, Rachael Robathan, the leader of Westminster City Council, said: “We do everything we can to encourage people to return to the heart of our city and support businesses, the hotel industry and our cultural institutions. ,this point is very important.”
