Monday, June 15, 2026

4 key account management courses I learned hard


The Agency Spark Podcast hosted by Sara Nay collected interviews with thought leaders in the marketing consulting and agency fields. Each episode is designed to inspire ideas that you can put into practice for your institution today.Check out the new Spark Lab consultation website here!

About the plot:

In the first episode of the Agency Spark Podcast, Sara talked about her background and 4 key customer management courses she learned in the past few years. Sara Nay is the COO of Duct Tape Marketing and the founder of Spark Lab Consulting. She has more than 12 years of experience in the small business field. She is responsible for overseeing daily operations to support the development of the two companies, with a focus on strategic planning, advisory network guidance and customer success.

Core idea:

  • Clearly define your ideal customers.
  • Create your core package.
  • Find your people to help support you.
  • Nail your tool stack and stick to it.

Show comments:

Do you like this show?Please leave us a comment about Apple Podcasts here!

This episode of the Agency Spark Podcast was created by Monday.com, A powerful project management platform. Monday.com can help teams easily build, run, and expand the workflow of their dreams on one platform. Personally, I am a user and loyal fan of Monday.com-I started my working day to pull this platform and work on it from task management to running customer participation.For more information about Monday.com, please visit ducttape.me/Monday.

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