Ofcom warned that complaints against major UK home phone, broadband, mobile and pay-TV companies have fallen to pre-pandemic levels, but some providers still have “a lot of work to do.”
Heart-to-heart Broadband and fixed-line telephones have the most complaints, mainly due to breakdowns and service issues.
Virgin Mobile is the most complained mobile operator, followed by three and Vodafone And Tesco Mobile, BT Mobile, Sky moving Both EE and O2 have the least complaints about operators.
EE and Sky There are the fewest complaints against broadband and fixed-line providers, while Sky has the fewest complaints against pay TV.
The quarterly report shows the number of complaints filed with Ofcom between April and June this year, when the British blockade restrictions began to relax.
The regulator stated that complaints this quarter have dropped to pre-Covid-19 pandemic levels.
After Ofcom raised concerns about its customer service with the provider in the last quarter, the number of complaints across all four divisions of Virgin Media has dropped significantly.
However, it is still the most complained pay TV provider.
The main reason customers complain about Virgin Media to Ofcom is how the company handles their complaints.
Fergal Farragher, Ofcom’s consumer protection director, said: “It is encouraging to see the number of complaints drop to pre-pandemic levels across the board, but suppliers cannot be complacent with their customer service.
“Companies with consistently high complaints still have a lot of work to do to ensure that they meet customer expectations.”
