With the Americans returning to the sky and finally starting to travel again after a year of restrictions, the normal troubles of air travel have also returned. Between the noisy passengers, flight delays, and soaring airfare costs, people on flights have found reasons to remember why they might not like flying in the first place.
Due to the pandemic and travel restrictions that keep people at home, the airline itself is forced to deal with record losses in 2020, but as restrictions begin to relax, travelers are again restricted by holidays, and many people have been wondering how to find the best The company booked their flights. Now, Point person An annual report has been released, which contains the results of their survey of which airlines are most beneficial.
These airlines are among the top 10 airlines in terms of reliability, experience, cost and loyalty.
Ranked first is Delta Air Lines, which scored 67.93 points out of 100. When it comes to the few passengers with fewer flights due to overbooking and the availability of airport lounges, they are among the top, and they are also among the top half in terms of customer satisfaction and extensive airline network. On the downside, their higher ranking in service margins also translates into higher prices, and the airline ranks last in the category.
The top five airlines are Southwest Airlines, United Airlines, Alaska Airlines, and American Airlines. Airlines in different categories score higher.Southwest Airlines received high scores in terms of timeliness, customer satisfaction, low baggage/change fees, and its reward program. Unity It also does a good job in timeliness, and ranks among the best in their route network and frequent flyer program. However, they underperformed in terms of customer satisfaction, close to the bottom.
As for the other two of the top five, Alaska Airlines scored high in lounge and customer satisfaction, while American Their family policy, customer satisfaction, airline network and frequent flyer program earned high marks. However, in terms of mishandling of luggage, their scores were not so good, which caused them to fall to the bottom.
When it comes to the bottom-ranked airlines, the results vary. Although the sixth-ranked JetBlue Airways ranks first in terms of cabin features, it ranks the worst in terms of baggage and change fees. It was followed closely by Hawaiian Airlines in terms of timeliness and non-influencing passengers, but the worst score in terms of customer satisfaction and route network.
The three airlines ranked last are also the three airlines with the highest scores in terms of affordability. Although their general basic methods and cheap tickets are reliable, the same features keep Spirit, Frontier and Allegiant in the lowest ranking. . Although Spirit has fewer cancellations, they also feel guilty for improper operation of wheelchairs and scooters. At the same time, Frontier ranks worst in terms of passengers being driven off flights and worst in terms of customer satisfaction.
As for Allegiant, it ranks last in terms of timeliness, with the most cancellations, and the worst frequent flyer and reward programs. However, they do well in terms of not hitting passengers and luggage, wheelchairs and scooters. Their customers also seem to understand that they are not paying for high-end features on flights and have fewer complaints, so they rank second in customer satisfaction.
Photo: AFP/CHANDA KHANNA
