Brian Solis will deliver the keynote speech CX Midwest May 14, 2024.
Brian’s keynote address was titled “Experience innovation: The rise of the novel generation and the new CX imperative.
describe: Brian Solis is one of the world's leading digital anthropologists, best-selling authors, and innovators experience design. Over the past few years, his research has gone into overdrive, combining developments in digital, mobile and social with the incredible impact of the pandemic, and now, how does this all converge with artificial intelligence, spatial computing! In this eye-opening talk, Brian will share his insights into the current and future of experience design, and how the emergence of a new generation of consumers requires you to reimagine CX as an experience for your customers, rather than a customer experience.
For those who don't know, Brian is considered one of the most influential pioneers in CX innovation. his book, X: The experience of business meeting designbeen known as this Books on the subject. In fact, it has been named to the “Best Customer Experience Books of All Time” list. Library Administration!
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