Thursday, June 4, 2026

Getting the customer experience right: AI and the human element—how to strike the balance in the workplace


Want to gain insight into the world of AI technology, innovation and digital transformation? Then you are in the right place.

at this episode, you’ll learn actionable tips from Stacy Sherman and Brian Solis, world-renowned digital anthropologists, futurists, 8x best-selling authors, speakers, and Salesforce VP of Global Innovation. They share strategies for leveraging AI and related technologies without losing the human element. and how to build better relationships, experiences and business models, emphasizing the importance of companies taking a customer-centric approach to CX.

They also discussed the future of work and trends businesses need to consider, including cyber3, blockchain, virtual or virtual worlds, immersive shopping and entertainment, and the impact of artificial intelligence on the workplace.

You’ll also hear insights from Brian’s latest book, Life Scale, which provides a roadmap for people to realign their lives to the new world while embracing technology.





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