SiteGround has identified a serious problem that caused Google to stop crawling many of the websites hosted there since Monday. With the withdrawal of web pages and e-commerce store products from Google, publishers panic.
SiteGround has released various updates to this issue, but it is not clear what exactly caused the issue. This in turn has attracted more attention from some publishers who tweeted that they have completed and moved to other web hosts.
The problem obviously started on Monday
SiteGround’s problem began on Monday, when publishers noticed that Google had stopped crawling their site.
“Really fast”? This problem has been happening since Monday. Thanks to Siteground, small businesses and websites that rely on Google traffic have now lost four days of revenue. Do you think it is acceptable?
— 金 (@ichangedmyname) November 11, 2021
SiteGround initially denied their problem
SiteGround initially tweeted on Wednesday that they were unable to determine any issues.
site Respond on Twitter:
“We have received reports that many Google robot networks are unable to crawl certain websites using our DNS service.
After a thorough audit of our DNS, we can confirm that our terminal is not blocking such crawling, and there is no log indicating that there is a problem with our system. “
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SiteGround “Reports” the issue to Google
SiteGround then handed the problem to Google, obviously assuming the problem exists and Google can solve it.
“We have reported the problem to Google, and we are working hard to troubleshoot and determine the cause of the problem. Once there is more information or the problem is resolved, we will notify you in time.”
SiteGround finally denies the problem
SiteGround kept a distance from the problem through subsequent tweets, basically saying that they couldn’t fix it because they ended up with no problems.
site Tweet:
“Issues that originate outside our environment are difficult to predict, but we fully understand the inconvenience caused. Once available, we will update our official post with more information:”
This problem is not widespread, nor does it affect other network hosts. It only occurs on SiteGround, which may indicate a SiteGround specific problem, even though it may not be in the SiteGround system itself.
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SiteGround passes the ball to AWS and Google
In the end, SiteGround seemed to have discovered a problem on Thursday morning. Tweet:
“Updates reported by some users regarding Google bots not being able to crawl their sites:
We traced it back to a network problem between the AWS Global Accelerator service and Google. We are working with two teams of engineers to fix it. We thank you for your patience! “
Updates on issues reported by some users regarding Google bots not being able to crawl their sites:
We traced it back to a network problem between the AWS Global Accelerator service and Google. We are working with two teams of engineers to fix it. thank you very much for your patience!— SiteGround (@SiteGround) November 11, 2021
A customer said on Twitter that she felt that SiteGround might not have found the problem, and posted a screenshot of the email she received:
Just got this response in a public ticket, it still sounds like, in fact, you don’t know the source of the problem. And you are still waiting for news from Google, which I was told two days ago. I don’t believe this will be resolved soon. pic.twitter.com/dZJvP1VoaS
— 金 (@ichangedmyname) November 11, 2021
SiteGround customers will not lose patience
Understandably, SiteGround’s customers have long lost patience with many expressing their fear, shock, and despair on Twitter:
I can understand that you may encounter problems, they are part of the job.
What I cannot understand is that once you find them, you will not warn your customers and try to hide them. This fully illustrates the company’s philosophy.
It is very immoral and unfortunate.
-Panic (@Pantic_14) November 11, 2021
This has been going on for 4 days, and now 68% of our catalogs have been removed from Google Shopping. horrible.
— Jon Bunce (@thejonbunce) November 11, 2021
This problem needs to be solved urgently.
We spent two days trying to resolve this issue with Google because we didn’t know the problem Siteground encountered. Google treats it as a violation of each website’s policy. We are indeed grateful, but it may not be easy.-Jim’s Garage F&M (@jimsgarage_FM) November 11, 2021
How many hours does this take? As we speak, the damage is happening.
-Dave Leusink (@daveleusink) November 11, 2021
The solution to the problem?
SiteGround customers seem to confirm that the issue is related to SiteGround DNS, and moving their website DNS to an external DNS resolved their issue:
If the problem caused them huge business losses, you should advise people to migrate to an external DNS to solve the problem. I just sorted our connection problems in about 25 minutes by moving to googles DNS. If you let us know 4 days ago, we will not reduce the price by more than £20,000!
— Jon Bunce (@thejonbunce) November 11, 2021
At the time of writing, the problem continues.
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