grasshopper One of the best business VoIP providers on the market. It is especially popular among independent entrepreneurs and small business owners due to its simple product offering, unlimited features, and budget-friendly price point.
With Grasshopper, you’ll be able to separate personal and professional calls, allowing you to market your business professionally from the start. We think Grasshopper is a great choice for small business owners, and today we’ll dive into why this is the case.
Compare Grasshopper with the Best Business VoIP Providers
Grasshopper prides itself on being the number one choice for entrepreneurs and small businesses, which of course it lives up to. Grasshopper is designed to help startups and small businesses get started with professional phone systems without hefty price tags or service interruptions.
All you need to do to get started with Grasshopper is to download its mobile app. That’s why small businesses love this product. This is a simple, economical and professional telephony software.
However, Grasshopper isn’t the most feature-rich VoIP provider on the market, and may not live up to the expectations of those with larger teams or looking for more robust software. If this sounds like you, you should check out our in-depth review of the best business VoIP phone service providers on the market. We tested dozens of options on the market and narrowed them down to the best ones for your convenience. Check out all our top picks.
Grasshoppers: Good and Bad
Each software has its pros and cons, but we’re happy to say that Grasshopper has a lot of good to report without so many bad. Let’s take a deeper look at what we like and dislike about Grasshopper.
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easy to use: Grasshopper is highly rated for the ease of use of its mobile and desktop applications. The mobile app is intuitive and allows you to manage your phone on the fly. While the desktop app is fully functional, you can make and receive text messages and phone calls from your computer. Both interfaces are very simple and easy to navigate.
Simple setup: Grasshopper focuses on simple softphone functionality so you can completely avoid lengthy unnecessary setup times and frustrating hardware programming. Instead, you’ll use your existing hardware or phone. You can set up your account, choose your new business number and receive calls on your existing hardware within ten minutes.
prices at a good value: While Grasshopper isn’t the cheapest VoIP service provider, it’s one of the most unlimited plans at its price point. For $26 a month, users can access unlimited calls and texts, as well as all the other great features we’ll be discussing today. By comparison, Phone.com — our cheapest pick — starts at $12.99 per month, but has limitations on almost all features. Also, as your number of users increases, the price per person decreases. In short, Grasshopper offers fair and honest pricing for its services.
Separate business from personal: If you’ve ever transferred your work number to your personal phone and temporarily forgot about yourself, you’ll love this feature. With Grasshopper, you can clearly differentiate between business calls and personal calls. It alerts you when incoming calls or text messages are of a business or personal nature so you can sound your best. Say goodbye to casual greetings or embarrassing accidents and say hello to a consistently professional greeting.
Unlimited calls and texts: No matter which pricing plan you choose, Grasshopper includes unlimited Phone calls and text messages. This is unlike any other VoIP provider we’ve reviewed, which gives Grasshopper a distinct advantage over its competitors. Instead of worrying about how many texts you send or how long you make phone calls, you can focus on spending as much time as possible nurturing your calls and converting them into customers.
Keep your existing number: If you already have a number you like but want to switch to Grasshopper, you don’t have to worry about notifying potential or existing customers of your new phone number. Instead, you can quickly transfer your number to Grasshopper for free and start enjoying the benefits of the new Grasshopper system.
Strong customer support: Grasshopper has one of the most responsive customer support teams of any VoIP service provider on our list. It offers support through a variety of methods, including 24/7 phone and email support, an extensive knowledge base with how-to guides and images, and helpful videos on the Grasshopper YouTube channel. It even has a community forum for those who like to learn from others.
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Without video conferencing: One of the major drawbacks of Grasshopper compared to its competitors is the lack of video conferencing capabilities. In their defense, they don’t hide that it’s a simple, budget-friendly piece of software, so it’s no surprise that videoconferencing isn’t what it offers. Plus, with plenty of free options like Zoom or Microsoft Teams, you have plenty of opportunities to hold video conferences outside of Grasshopper. However, it would be great to see Grasshopper add this feature in the future.
Average Voicemail Transcription: One of the main complaints we encountered in our research on Grasshopper was the lackluster voicemail transcription service. Often, the software struggles to properly transcribe the entire message into text. In our opinion, this isn’t a deal breaker, just something to watch out for. At the end of the day, computers don’t have trouble transcribing audio, especially when the caller may have an accent, slurring, or just pronounce it differently.
Occasional audio issues: Grasshopper is designed to eliminate your cell phone signal, so it’s important to keep in mind that this may also depend on your cell phone service provider. Grasshopper occasionally experiences audio quality issues. However, the system is designed to automatically switch to an available WiFi connection to maintain excellent call quality when it falls below par. Of course, this isn’t always an option, and in these cases you may experience poor audio quality.
Grasshopper Pricing and Options
Grasshopper has a variety of telephony-related products to meet different user needs. Below is an in-depth look at the pricing structure and products Grasshopper has to offer.
Grasshopper Pricing
Essentially, Grasshopper has only one plan to choose from. No matter which pricing tier you choose, you’ll get all the same features.
We like it when companies take this stance because it takes so much stress and confusion from decision-making. You see, you don’t need to worry about which plan has the best features for your business, you can just choose your plan based on price and user requirements.
While all the features listed below are great, Grasshopper really stands out for the unlimited text it offers at no extra cost. It’s something no other phone service provider we’ve reviewed offers them a distinct advantage over the competition — especially for small businesses.
Grasshopper’s pricing tiers when billed annually are as follows:
- Solo – $26 per month for one user only
- Partners – $44/month for growing businesses with 1-3 employees
- Small Business – $80 per month for five or more employees
If you’re not sure which option is best for you, why not give Grasshopper’s Free trial Check it out for yourself!
grasshopper vanity number
Grasshopper provides local and toll-free numbers for free. A personalized number is a local or toll-free number that spells out a memorable word or phrase, such as 1800-CRZYEGG.
There are many benefits to using a vanity number, including building your brand image, expanding your reach with toll-free numbers, and studies show that a vanity number can also generate more leads.
You can also send and receive text messages to your personalized number. However, it’s important to note that you can only do this within Canada and the United States. You will not be able to text international prospects.
When using Grasshopper to determine your vanity number, you are free to choose up to seven numbers or letters that match your business. It’s important to remember that some numbers may already be taken, so be sure to use Grasshopper’s number lookup tool to see if your preferred phrase is available.
grasshopper toll free number
If you’re not interested in a business vanity number, you can still get a professional toll-free number.
Toll-free numbers are the key to reaching potential customers across the country. They give consumers a free way to contact you, even when making long distance calls within the same country. You can also receive international calls using toll-free numbers, however, callers will be charged a fee.
When you buy a toll-free number through Grasshopper, you also get access to:
- Mobile and desktop apps ensure you never miss a call on the go
- Customize business greetings to automatically welcome and guide your customers
- Voicemail transcription service to receive messages quickly and easily
Adding a toll-free number to your plan is free, so make sure you take advantage of these great benefits.
Grasshopper Ruby Virtual Receptionist
As a small business owner, you will be used to wearing many different hats to be successful. But maybe one of the hats, the operator’s one, could be passed on.
cooperate with ruby, Grasshopper can bring you a live virtual receptionist to answer your calls, gather information, schedule appointments or connect with callers instead of just sending them to voicemail. This virtual receptionist can be a real person who is not in your office, or it can be an automated answering system that handles incoming calls.
A key highlight of Ruby’s virtual receptionist service is that it can forward calls to your mobile, home or other numbers. So if you’re out of the office and an emergency call comes in, it can be delivered to you right away.
You can say goodbye to administrative tasks like lobbying calls. Ruby will help you turn more callers into customers while focusing on your work. The benefit of this feature is that you don’t have to use it all the time. The Grasshopper app gives you the option to turn Ruby on or off, so you only use this feature when you need it.
It’s important to note that Ruby is an add-on that comes with a price tag. There are three plans to choose from:
- Beginner: $130 per month, 50 minutes as a receptionist
- Growth: $195 per month, 100 minutes as a receptionist
- Boost: $370 per month, 200 minutes as a receptionist
While these prices may seem a bit steep, if you’re an entrepreneur or small business owner and you don’t have enough hours in the day, investing in a service like this can greatly improve your workload. In our opinion, it’s worth it.
Compare the Best Business VoIP Phone Services
If you like what you’re reading but aren’t sure if Grasshopper is right for you, check out our review of Best Business VoIP Phone Service in today’s market.
- Nextiva – Best VoIP phone service for most businesses
- Malaysia Office – Best for businesses without internal IT
- Ring Central – Most affordable all-in-one solution for less than 20 users
- grasshopper – The best mobile app for individual entrepreneurs and small teams
- telephone network – preferably less than 300 minutes per user
- fresh caller – Best for customer support teams
So, would we recommend Grasshopper to anyone looking for a budget-friendly VoIP solution for a small business? Absolutely!
Of course, Grasshopper won’t suit everyone’s needs, but the truth is that the software is perfect for independent entrepreneurs and small businesses. The features are great, the usage is unlimited, and the price is right.
The only real downside to this product is the lack of video conferencing capabilities. But as we said, there are plenty of free options, which are unlikely to be a deal breaker for those looking for a simple, effective solution for professional VoIP services.
