Houston, TX, Aug. 05, 2022 (GLOBE NEWSWIRE) — Hartman Income REIT Management, Inc. (Hartman), a commercial real estate operator of its portfolio owned by its affiliates, headquartered in Houston, Texas, announces its achievement and ranking as a World Class firm for its latest Net Promoter Score® (NPS) survey. The firm surpassed its previous score of 69.3 percent by charting a remarkable 71.2 percent for the third quarter of 2022.
“I cannot speak highly enough of our outstanding property management team whose hard work and dedication to their tenants are displayed through our results of the flawlessly executed survey. They genuinely care about their tenants, and this world class score undoubtedly establishes that truth!” shared Kelly Agent, Hartman’s Vice President of property management.
NPS is a market research tool used to measure the loyalty and satisfaction of a company’s customers. In turn, companies use the collected data to assess and improve customer service. Twice a year, Hartman’s property management team requests tenants to use the elective survey to rate their likelihood of recommending the company.
In July, Hartman’s property management team conducted the semiannual survey and received not only their highest score yet but with an improved response rate of 35 percent.
“Improving our score while also increasing the number of surveys taken is a record in and of itself.” shared Al Hartman, President and CEO….
