in this episode Duct Tape Marketing Podcast, I interviewed Jhana Li. Jhana has over 4 years of experience as a digital entrepreneur COO and operations consultant. She specializes in executing scalable teams, systems infrastructure, and leveraging the true power of operations as a lever for compound growth.
Key takeaways:
Today, operations are an underutilized growth lever. Operations are any task or action required within a business to optimize the use of its core resources (time, energy, money and human potential). In this episode, I talk with operations consultant Jhana Li about harnessing the power of operations to foster company culture in a way that supports personal and organizational growth, as well as creating systems and processes for all parts of the business.
Questions I asked Jhana Li:
- [1:25] When you talk to business owners, what is your definition of operations?
- [2:41] Does operations still exist today as its own department, and how has the operations department changed?
- [5:12] What are people doing to develop their company culture with distributed teams?
- [10:12] How can companies balance outsourcing talent and hiring freelancers while maintaining and building a team culture?
- [12:59] Is there a breaking point where an internal team can work better than someone who coordinates many external members?
- [14:55] How do you implement the idea of creating systems and processes for all parts of your business?
- [17:17] How to invite innovation when delegating processes?
- [20:15] How do you interact with the people who do your job?
- [21:25] How do you define the operator?
- [22:48] Can this operator or person run a company, or does the company need someone with a strategic vision as their talent zone?
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This episode of the Duct Tape Marketing Podcast is presented by HubSpot Podcast Network and Vista Creation.
HubSpot Podcast Network is the audio destination for business professionals looking for the best education and inspiration on how to grow their business.
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A network of duct tape marketing consultants has helped my business grow more than 40% in the past 12 months. ~ Michael Quinn – Michael Quinn Agency, Fargo, ND
