When building a successful business, you can’t be successful without good reviews and a solid reputation. Both Podium and Birdeye do this well. Podium is perfect when dealing with local businesses. This software allows you to get reviews easily via text message. For larger businesses, Birdeye is better suited for its robust SEO and listing services.
podium compared to bird’s eye
podium It’s easier than ever to get a five-star review by sending a simple text message to your customers. You can stop losing sleep over generating more reviews. Podium makes it easy to fix any negative reviews because you can view all negative reviews and respond to your customers instantly from one simple dashboard.click here Start your free Podium account.
bird’s eye are in the personalization customer experience business, but they can help you gain better online visibility. The service makes it easy to find the exact time and place on every important platform. Birdeye excels at tracking reviews for individual locations and your overall brand. try free account Know the scale and see how Birdeye can take your business from loss to recovery overnight.
More Top Reputation Management Software Platforms
We surveyed almost every reputation management platform on the internet.Our detailed research can help you get a complete picture of these platforms, so we created List of Best Reputation Management Options over there. You can compare other providers with Podium and Birdeye while learning about the most important features and benefits.
Where the podium shines
Web chat to text: Podium does this very well, and it’s at the heart of other key features. When a visitor visits your website and starts a live chat, your Podium widget instantly allows the conversation to move to a normal text message sent directly to their phone. This feature enables you to continue conversations as prospects move, or convert more efficiently on a more personalized platform. Either way, you won’t lose sales momentum.
Generate comments: You can’t ignore the fact that online reviews drive business these days. You know you need them, but how do you make them less complicated for your users?
Podium makes getting online reviews super easy. Start by using their messaging service, which lets you transfer conversations from web chat to SMS text messaging or Facebook Messenger. Through these channels, send a simple link after a customer interaction, get a review, and repeat the process over and over again.
This is very easy for your customers because they have already purchased or received great service from you and are happy. So why don’t they take 30 seconds to write a quick five-star review? Sit back and watch the revenue-generating comments roll in.
Team chat: When your team syncs, everyone gets more work done. However, as your business grows, things get harder to manage, especially when everyone is on a different channel. Podium’s team chat feature makes collaboration and group messaging available in one place. Set up private chats between teams or individuals, loop through clients or prospects, and collaborate at scale.
Video chat: Podium makes it possible to connect with your business via video chat. All you have to do is send a simple link to start a video chat. Your clients or prospects don’t need to download any software to join.
You can use this feature to close a sale, explain why the issue is still under review, and even let customers show you what they received and why they are dissatisfied. This provides you and your customers with instant feedback and a personalized experience that they will appreciate and share with others.
Payment: Now you can easily request payments, settle overdue balances, or complete sales via text. Once again, Podium allows sending a simple link that takes someone directly to a checkout page, sales page, or other location to close a deal.
This feature is in full production while Birdeye is still in beta. Podium’s payment capabilities allow you to reduce cart abandonment and eliminate uncertainty. Having this feature will result in a higher response rate than other traditional request payment methods.
Where the podium is not enough
Customer Support: Many users complain that Podium’s support is not as good as other platforms. It may take a few days when you are assigned a representative to call you back. In some cases, during this time, a new representative will be assigned to resolve your issue, extending your wait time. Some existing users also complained that a call back was promised but never happened.
Custom Pricing: This works both ways to price your needs, but many users don’t like that you have to message Podium via an online form to set up a custom quote. Plus, it’s ballpark pricing, so there doesn’t seem to be anything definitive. In fact, we’ve noticed that it’s not entirely clear how your offer will arrive, be it by phone or email. It can and probably should be more clear about how your offer will be handled. This is a disadvantage.
Report: On the surface, the analytics provided by Podium is pretty awesome. You can monitor the overall performance of your marketing efforts and more. The only problem with the report is that you can’t download it, so you can take it with you unless you take a screenshot of it. This is so prehistoric in the world of data transfer and cloud storage.
lead organization: When leads come in, they all appear in your Podium account dashboard and into your inbox. You might have a team working on those leads, but you can’t tell which leads belong to whom.
Other software lets you collect leads with precise control, whether you have a ringer that handles high-value leads, a team focused on social media leads, or someone who excels at helping experienced users switch to your product or service. expert. This type of control does not apply to Podium. All clues are concentrated in one big pool, so everyone can see everyone else’s, which makes it hard to keep things organized.
where the bird’s eye shines
Mass message: You know how an autoresponder can send 10,000 emails to your list in order to deliver products, offers and coupons to your subscribers? Well, Birdeye can do that with text messages.
No matter how large your contact list is, you can send texts in bulk to offer flash sales or highlight new product launches. This is very important for your campaign’s visibility because everyone texts. So customers and prospects will receive a message you know about what they will see.
detail report: The best part about the Birdeye report is that you can drill down into it. View your reviews in one dashboard, sliced and diced by source, history, ratings and trends. This is just one aspect. You can also get detailed reports on SEO health, PPC advertising, social media presence, and phone and email tracking. Birdeye lets you drill down as needed.
Activity Analysis: You can even analyze your social media, advertising and marketing campaigns to see which ones are impactful and effective. This monitoring can also help you track social media trends, mentions, and interactions so you can quickly respond to negative comments about your brand.
List: Ever wish you could list your business in every possible place your customers are looking for? Birdeye can help you place your business in any online directory you want. This makes a lot of sense for larger organizations with multiple locations or franchises. Everything is kept accurate and localized, so you’ll have customers finding your business at all times. You might even have a hard time keeping up with all the new leads.
Enterprise-grade customer experience management: Larger companies have a harder time mastering the customer experience. Birdeye provides an intuitive dashboard that allows you to view the customer journey from multiple perspectives. Take your business to the next level with competitive benchmarking, review monitoring, and real-time sentiment analysis. Each of these features can easily improve retention and online reputation.
bird’s eye insufficiency
slow email support: Many customers complain that you have to wait at least 24 hours to hear back from Birdeye’s email support. It can be an eternity when you need to solve a problem that affects your revenue, rankings or customer experience.
In response to Yelp comments: Currently, you cannot reply to Yelp reviews through the Birdeye platform. By contrast, this is something Podium can handle. With Birdeye, you actually have to spend time logging into Yelp before you can respond. It’s a minor issue and inconvenience, but it would be better to be seamless and help Birdeye keep pace with other reputation management platforms.
Automatic report: There is no automatic reporting feature available in Birdeye. You must run and download each report manually. Many users have complained that it would be great if they could automate daily, weekly and monthly reports. This could save a lot of time if Birdeye implemented it into their platform. However, currently, this all has to be generated manually.
Final verdict on the podium compared to Birdeye
As we mentioned before, Podium offers specific custom pricing for each customer. This means you have to send them a price tag and they will get back to you.
We hope you don’t have to wait to find out what your approximate pricing might be. With Birdseye, things are different. You can access their pricing configurator and all you have to do is enter some contact and business information to find out your pricing.
Finally, you have two reputation management platforms, both of which can do a great job depending on your needs. Podium is great for small businesses, but won’t give you the large customer experience management that Birdeye does.
Birdeye, on the other hand, offers more features for local and enterprise businesses, from lists to bulk messaging. They can help you create tons of new leads and customers. But they do lack Podium’s ability to pay (for now).
It really depends on your values for reputation management services. We think you get the best of both worlds with Birdeye, and its customer support is better than Podium.
If neither fully convinces you, check out Our list of top reputation management software. You’ll notice Birdeye wasn’t successful, but there are several other options for various use cases.
- Brand 24 – Best for most people
- Internet reputation – Best for building a complete online presence
- InternetReputation.com – Best for individuals
- podium – The best way to get more 5-star reviews
- Reputation Network – Best for multi-location business
- mentioned – Best for companies focused on social media
- swell – Betting on growing local businesses
- Chigi – Best for service-based businesses
- chat meter – Best for chains and franchises
