Readwrite published an article listing Top CX speakers Activities used to explore customer trends and future behaviors, expectations, and preferences.Brian Solis was included in the list along with many of his old friends
As a pioneer in digital anthropology, we believe that Bryan should be at the forefront of events in which viewers need to understand the human aspect of evolving digital stories. Bryan outlines how customers differ from their executive impressions in a very approachable and fascinating way. The best way is through empathetic storytelling to understand how digital-first behavior changes the strategic structure of CX in the online and hybrid world. After all, Brian really wrote this book (actually two!), which sparked the experiential design movement, What is the future of business?Changing the way companies create experiences, with, X: When business meets design experience.