Monday, May 25, 2026

The Importance of Digital Empathy in a Digital-First World


At CongaConnect, Brian Solis is a keynote speaker with Serena Williams.During the speech, Brian shared from LifeSCALE: How to Live a More Creative, Productive, Happier Life, enabling all leaders and employees to thrive in this new hybrid, working anywhere in the world.His presentation is available online here [registration may be required].

Presentation overview

When working digitally, it’s easy to forget that we’re all human, and what we see on screen doesn’t always reveal how people really feel. Join Salesforce’s global innovation evangelist, 8-time bestselling author, and digital anthropologist Brian Solis as we discuss how we can better serve our customers, teammates, and ourselves through the practice of digital empathy.

In these times of working, studying, shopping and leisure from home, take time out to revisit…you…to meet the next normal. Also be sure to read LifeScale: How to live a more productive, creative and happier life.





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