Zoom is now a part of our daily lives, creating new windows for work, play, education, and enhancing the way we communicate with each other and the way we experience events and engagement together.
It’s an honor to join Zoom’s Job Transformation Summit And had the opportunity to share a virtual stage with Chief Product Officer Oded Gal.The event explores “how to deliver an impactful customer experience” in a hybrid world where virtual interactions are the new normal and where digital and mobile-first behaviors open the door experience Innovation.
In our conversation, Oded Gal and I explored the opportunity to “humanize the customer (and employee) experience.”We reflect on how employee and customer What has changed since 2020, the role video plays in designing innovative customer and employee experiences, and how leaders are embracing it active health Guide more productive and meaningful engagement across every human touchpoint that defines your journey.
session available on demand. A graphic of this conversation is recorded above. I came in about halfway from left to right.
Here are some highlights!Alternatively, follow the thread on Twitter.
welcome @briansolisGlobal Innovation Evangelist @sales force aka “one of the greatest digital analysts of our time” #jobsummit stage! https://t.co/VPbsmfb5lW pic.twitter.com/Wgwf7j2mZR
– Zoom (@Zoom) April 13, 2022
"We've become more conscious. We've become more aware of the experiences that we have with businesses, the experiences that we have with work." – @briansolis #WorkSummit
Join the live experience 👉 https://t.co/VPbsmfb5lW
— Zoom (@Zoom) April 13, 2022
Believe it or not, the number one business transformation they want to see from you is more trustworthy. The second thing is to have a more positive impact on society. “- @briansolis #jobsummithttps://t.co/VPbsmfb5lW pic.twitter.com/shJoqCkfYu
– Zoom (@Zoom) April 13, 2022
“It also extends those [proactive wellness] Concepts, these principles and values in order to provide a better experience for employees and customers in every way so that they can connect emotionally and intellectually with you requires design. “- @briansolis #jobsummit
– Zoom (@Zoom) April 13, 2022
“Technology is an enabler for a better experience. And an experience is an emotional reaction to a moment. An intellectual reaction to a moment.” – @briansolis #WorkSummit 🧵1/2
— Zoom (@Zoom) April 13, 2022
“So how do we think differently about how we use this screen here? And what we deliver through it to connect with the people on the other side that they feel like they couldn't have had this experience with anyone else or anywhere else?" – @briansolis #WorkSummit 🧵2/2
— Zoom (@Zoom) April 13, 2022
“#EX + #CX = not only growth, but experience innovation.”
Thanks for joining us at #WorkSummit, @briansolis! https://t.co/VPbsmfb5lW🎉 pic.twitter.com/yZLIGQBExW
— Zoom (@Zoom) April 13, 2022
“While we realize that digital and cultural transformation can be daunting at times, the end rewards far outweigh the challenges. Remember, flexibility is key.” – @odedgal #jobsummit https://t.co/VPbsmfb5lW
– Zoom (@Zoom) April 13, 2022
About “Humanizing the Customer Experience”
9:00-9:45am PT: Keynote: Humanizing the Customer Experience
Join Zoom’s Chief Product Officer, Oded Gal, for an inspiring keynote on the value of humanizing the customer experience and its power to drive your organization to greater success. The state of customer experience is now more important than ever, and as the world becomes more and more customer-centric, we must build meaningful relationships. Our guest speaker Brian Solis, Salesforce’s global innovation evangelist, will join Oded to explore the most “now” trends and factors driving customer experience. And, we’ll provide an overview of Zoom’s products and innovations that can help you and your organization enhance your customer experience efforts.
