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Artificial Intelligence Journey: Empowering the Retail Industry to Provide Experience


Brian Solis will deliver the keynote address at GDS special events“The Artificial Intelligence Journey: Empowering Retail to Deliver Experiences.”

Customer expectations have reached unprecedented levels. As needs are dynamic and changing, customers want to be understood, they want to anticipate next steps, and they are not afraid to use multiple pipes and equipment to find answers. However, the significant cost of call volume, high agent turnover, and complex legacy systems present a challenge for even the most skilled retail and hospitality leaders.

So, how do you achieve a streamlined customer experience while integrating siled departments and systems? How does the response to a service request go from reactive to proactive? How to create a digital care ecosystem that delivers successful customer service?

Enter artificial intelligence.

We know that highly automated companies are six times more likely to see revenue growth of 15% or more. Not only that, but it gives frontline customer service agents the opportunity to get answers faster while providing a personalized experience.

So, what steps are you taking to achieve a best-in-class customer and employee experience? What smart technological advancements are powering your journey? How will artificial intelligence change the retail and hospitality landscape forever?

Join this ServiceNow virtual showcase event to discover the retail trends you need to know now and how to integrate artificial intelligence into your business to stay ahead of the curve.





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