Two years ago, when we all fell into the trap of the Covid-19 pandemic and were forced to stay home and do everything online, PayMaya’s buyer protection was something we all wished for.
Shopping online two years after the pandemic, I’m sure you’ve been a victim of fake sellers once or twice, and you don’t ask for it because you’re somehow blaming yourself for falling into the trap of consumerism.
Well, this is another reason why people start using PayMaya for online and offline transactions.
and Buyer Protection, users can now enjoy more peace of mind when shopping online, which is the only online shopping insurance provided free of charge by e-wallets in China. Buyer Protect is underwritten by leading general insurer AIG Philippines Insurance and developed by PayMaya in conjunction with leading international insurtech Bolttech.
If you shop online and pay with your PayMaya account, you can now buy undelivered, incomplete or damaged items with confidence. This is because you are now covered – thanks to buyer protection. Best of all, you can enjoy this offer for free!
With Buyer Protection Insurance, you can enjoy purchase insurance with a minimum spend of PHP 100 per transaction from sellers who have their own website or official store on Lazada, Shopee, Instagram, Facebook Marketplace and similar sites.
It’s easy to get your money back in the event of a failed online purchase – whether it’s a damaged new home decor item or an incomplete item from your recent purchase. If sellers are reluctant to offer refunds, you can easily get them through PayMaya’s buyer protection feature!
For undelivered, incomplete or damaged purchases from eligible online sellers, you can be reimbursed up to PHP8,000 per valid claim, or up to PHP16,000 per year. To access this free insurance product, all you need to do is make sure you have an upgraded PayMaya account and use your PayMaya card, QR code or mobile number to make online purchases.
The launch of this new offer is just one of the many ways PayMaya makes your online transactions more secure. In December 2021, the company also launched PayMaya Verified Sellers, making it the only e-wallet to offer a special badge for legitimate and trusted online sellers. With this, it’s easier to know if the casual seller you’re paying for is legit!
“More and more Filipinos are now enjoying the convenience of using PayMaya to shop online. That’s why we need to create a more positive experience for consumers when they shop online, and PayMaya is leading the way in this regard. Features include buyer protection,” said Shailesh Baidwan, President of PayMaya Philippines.
“With Buyer Protection, our customers can use their PayMaya accounts with greater peace of mind as they can get reimbursed for failed online purchases without additional fees,” he added.
Enjoy worry-free shopping and experience safer and more convenient payments with just a few taps on your smartphone, just download the PayMaya app and register for free!
To file a claim for a failed online purchase with Buyer Protect, just follow these three easy steps:
- jump to https://www.paymaya.com/buyer-protect Where can you download the claim form.
- Once you have filled in the form with the necessary information, please submit it along with supporting documents to aigphl_consumerclaims@aig.com.
- All that’s left to do now is to wait for the reimbursement in your PayMaya account within 7-10 business days.
The launch of Buyer Protection is part of PayMaya’s push to make digital transactions more convenient and secure for more Filipinos. Last year, PayMaya launched Personal Protect, which covers Dengue, COVID-19 and Permanent Total Disability, underwritten by Pioneer Insurance & Surety Corporation. The company also introduced Mobile Protect, which allows users to take advantage of bolttech’s phone repair service to fix cracked screens or accidental and liquid damage.
PayMaya is the only end-to-end digital payments ecosystem enabler in the Philippines, with platforms and services spanning consumers, merchants, communities and governments.
As of the end of December 2021, PayMaya Provides financial services to more than 44 million Filipinos through its consumer platform. Comprising over 63,000 partner agent touchpoints, PayMaya’s Smart Padala network acts as the community’s last-mile digital financial hub, providing access to unbanked and underserved digital services. Through its enterprise business, it is the largest digital payment processor in the country’s major industries, including the largest “everyday” merchants such as retail, food, gas and e-commerce merchants, as well as government agencies and units.
