OAKBROOK TERRACE, Illinois, July 06, 2022 (GLOBE NEWSWIRE) — A new report from the Healthcare Association of New York State’s (HANYS) Statewide Steering Committee on Quality Initiatives, “COVID-19 Lessons Learned in New York’s Hospitals,” used multiple performance improvement methodologies to identify risks and opportunities in current structures, processes and outcomes at New York hospitals amid the COVID-19 pandemic.
In spring 2020, New York was at the epicenter of the COVID-19 pandemic. The crisis revealed healthcare inequities, differences in capacity to respond between small and large organizations, and an inability to continue routine care. As a critical part of emergency management, an after-action report is often developed to prepare for future pandemics.
The association’s committee, composed of hospital and health system quality, clinical and patient safety experts, performed a thorough, systematic root cause analysis. The group identified underlying system and process causes and contributing factors that resulted in an overwhelmed healthcare delivery system.
The report, published in The Joint Commission Journal on Quality and Patient Safety, explores what worked well and what did not work well in the following eight categories:
- Staffing
- Competency
- Education and training
- Communication
- Human factors
- Trusted information
- Environment
- Equipment
Recommendations for each category were provided for hospitals, health systems and providers, and…
