Download Guide: The Pillars of Digital Transformation in Healthcare
Due to the global pandemic, providers are forced to reimagine how to provide healthcare beyond the four walls of physical care environments. When they closed the door to non-emergency and elective care, patient participation in technology innovation, acceleration, and adoption have undergone a huge shift, becoming a much-needed catalyst for digital transformation.
As industries such as retail, banking, food, and aviation are embracing digital experiences, healthcare is no exception. The renewed focus on the digital front door strategy provides patients with the flexibility, personalization and convenience they are already accustomed to. This is the beginning of a new era of healthcare. In this era, high-quality patient information is the basis for delivering and exceeding patient expectations.
A new era of patient information
Patient identity is the backbone of everything in the healthcare field, providing power for the consumerization of healthcare, and also the key to opening the digital door. Because organizations focus on improving the patient experience, supporting patient access, and measuring and reporting performance, patient identity strategies are at the core of achieving these enterprise-wide plans.
As patients seek care in multiple environments, face-to-face and virtual, care coordination challenges increase without a single view of the same patient. Entering patient identification information is essential to ensure that patients receive safe, accurate and personalized care. According to an estimate, The match rate in the facility may be as low as 80%-this means that 1 in 5 patients may not be able to match all his or her records when they seek care in a place where they have received care in the past.
The vision of an integrated and interoperable healthcare ecosystem begins with the consistent and correct connection of different clinical and non-clinical data across silos to generate the best and most accurate single patient record. Owning and maintaining a single, accurate view of the patient—the “golden record”—is critical to closing the care gap at the individual level, addressing patient safety issues, and the loss of revenue associated with incorrect patient matching.
The vision of an integrated and interoperable healthcare ecosystem begins with the consistent and correct linking of different clinical and non-clinical data to one person.
In AHIMA’s 2020 patient identification survey, 22% of respondents said that their electronic health record (EHR) repeat error rate reached 1% or lower. How does an organization get there successfully? It starts with analysis, enrichment, and protection-the three pillars of identity management are the foundation for achieving the most accurate, comprehensive, and secure view of today’s healthcare consumers.
- Resolution – Confidently identify and match patient records and ensure accurate patient demographics
- rich – Update and enhance patient information to obtain the latest, accurate and comprehensive patient view
- protection – Verify patient identity before sharing sensitive information
Achieve digital transformation
Patient identity management can prevent medical identity theft, optimize the revenue cycle, reduce denial of claims, prevent the creation of duplicate records, and enhance patient safety-thereby improving the financial situation and increasing the bottom line in the process. In today’s interconnected world, consumers expect a seamless patient experience based on accurate and safe data. If other industries have already completed this business, why hasn’t the medical industry?
In the new era of patient information-a single, optimal patient view is needed. Download our latest guide to understand where your organization is in the three pillars of patient identity management and how to develop a roadmap to ensure you have the most accurate, comprehensive and safe view of today’s healthcare consumers .