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HomeEntrepreneurThe future of retail is here: shift to digital-first, customer-centric participation

The future of retail is here: shift to digital-first, customer-centric participation


In order to meet the expectations after the pandemic, retailers are faced with the challenge of transforming operations, accelerating digital transformation, and modernizing workforce management strategies to better empower their service agents and store employees.

Since 80% of customers agree that experience is as important as a product or service, you must take a customer-first approach to enhance your customers’ end-to-end shopping experience and achieve new levels of loyalty.

Becoming a digital-first company is a commitment to customers. Using data to understand shoppers’ habits during periods of change enables companies to seamlessly adjust their processes, products, and services to meet and exceed customer expectations.

With the world-renowned digital anthropologist, 8x best-selling author and futurist Brian Solis (Brian Solis) learn how to accelerate Generation-Novel (digital-first intergenerational market service innovation customers), and retail How to transform post-pandemic operations into a seamless customer engagement engine to drive business growth and loyalty.

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