Salesforce global innovation evangelist, 8 best-selling author and world-renowned keynote speaker Brian Solis will be Chief Marketing Officer Club, “From customer experience to customer experience: the role of marketing after the pandemic.”
July 27, 2021, 1:00 PM Eastern Time
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About this event
The pandemic has not only accelerated digital transformation. It completely disrupts the customer’s behavior. It fundamentally resets customer expectations. It promotes a profound re-commitment of customer value and redefines their aspirations.Even as vaccines become more widely available and the final light at the end of the tunnel becomes clear to more people, the transition from the pandemic continues to revolve Brian Solis, Salesforce Global Innovation Evangelist Called, “Digital Darwinism.”
Technology, innovation and the market will continue to promote the continuous transformation of enterprises to keep up with the pace of development. But who will support and lead this change? Who will set the standards for customer participation and experience throughout the journey in a manner consistent with the forward development of society and the market? A new generation of marketing leaders is emerging: they understand what is important to customers at the data and empathy level. Nothing. They are stepping up to have the next generation of results and experiences.
In this meeting, Brian discussed the next generation of marketing leaders who will blaze a trail in this post-pandemic era, reimagine customer journeys and redefine customer expectations.
