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Customer Experience Management Market Insights by 2031 & Covid-19 Analysis | Adobe, Avaya Inc., Clarabridge, Freshworks Inc., Genesys, IBM Corporation


Global Customer Experience Management Market report from Global Insight Services is the single authoritative source of intelligence on Customer Experience Management Market. The report will provide you with analysis of impact of latest market disruptions such as Russia-Ukraine war and Covid-19 on the market. Report provides qualitative analysis of the market using various frameworks such as Porters’ and PESTLE analysis. Report includes in-depth segmentation and market size data by categories, product types, applications, and geographies. Report also includes comprehensive analysis of key issues, trends and drivers, restraints and challenges, competitive landscape, as well as recent events such as M&A activities in the market.

Customer experience management (CEM) is a category of software that helps organizations track and manage customer interactions and feedback. This can include everything from customer service and support to marketing and sales.

CEM technology can help organizations to get a 360-degree view of the customer, understand their needs and preferences, and provide them with a personalized experience. It can also help to identify and resolve issues quickly, improve customer satisfaction, and increase loyalty.

Key Trends and Drivers

The major drivers for this market are the need to reduce customer churn and increase customer loyalty and the need to provide personalized customer experience.

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Some of the key trends in the customer experience management market are:

  • The increasing adoption of cloud-based solutions: Cloud-based solutions offer many benefits such as scalability, flexibility, and cost-effectiveness. They are therefore being increasingly adopted by organizations of all sizes.
  • The increasing adoption of artificial intelligence: AI-powered solutions help organizations to automate various tasks such as customer segmentation, customer profiling, and customer journey mapping.

Market Segments

By Analytical Tools

  • EFM Software
  • Speech Analytics
  • Text Analytics
  • Web Analytics & Content Management
  • Others

By Touch Point Type

  • Stores/Branches
  • Call Centers
  • Social Media Platform
  • Email
  • Mobile
  • Web Services
  • Others

By Deployment

By End-Use

  • BFSI
  • Retail
  • Healthcare
  • IT & Telecom
  • Manufacturing
  • Government, Energy & Utilities

Key Players

  • Adobe
  • Avaya Inc.
  • Clarabridge
  • Freshworks Inc.
  • Genesys
  • IBM Corporation

Get a Customized Scope to Match Your Need Ask an Expert: https://www.globalinsightservices.com/request-customization/GIS20100

With Global Insight Services, you receive:

  • 10-year forecast to help you make strategic decisions
  • In-depth segmentation which can be customized as per your requirements
  • Free consultation with lead analyst of the report
  • Excel data pack included with all report purchases
  • Robust and transparent research methodology

Ground breaking research and market player-centric solutions for the upcoming decade according to the present market scenario

About Global Insight Services:

Global Insight Services (GIS) is a leading multi-industry market research firm headquartered in Delaware, US. We are committed to providing our clients with highest quality data, analysis, and tools to meet all their market research needs. With GIS, you can be assured of the quality of the deliverables, robust & transparent research methodology, and superior service.

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E-mail: [email protected]
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Website: https://www.globalinsightservices.com/

This Press Release has been written with the intention of providing accurate market information which will enable our readers to make informed strategic investment decisions. If you notice any problem with this content, please feel free to reach us on [email protected]



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