When local toy retailer Hero Hub looked to expand their business, they hit a major obstacle: their vision was bigger than their infrastructure.
While their connection to Comic Odyssey, the Philippines’ largest specialty comics store, gave them leverage, the logistics required to realize their vision were so daunting that Hero Hub Ventures, Inc. principal Kevin Chan didn’t even know where to start. start.
Their company specializes in selling collectibles such as Funko Pop!s, K-Pop merchandise, Japanese action figures, plush toys, and trading cards,
“We really didn’t understand the import process. So it was difficult for us to have a solution that was efficient, cost-effective, and scalable,” Chan explains of building his brand.
Enter LBC Business Solutions
The partnership between Hero Hub and LBC Solutions North America proved to be the catalyst the brand needed to effectively expand its business.
“Hero Hub’s ambitions are clear, but the path to expansion is logistically challenging. That’s where we step in to turn these challenges into opportunities,” explains Hugo Bonilla, LBC’s senior vice president of sales and operations for North America.
Before partnering with LBC, Hero Hub faced many difficulties, mainly with imports. The company lacked efficient and scalable processes and often resorted to ad hoc methods such as borrowing importer licenses. But with the help of LBC, they found a more structured, cost-effective and fast way to import their products.
LBC Solutions NAM provides Hero Hub with a strong support system, giving the fledgling retailer the opportunity to expand its business, not only locally but also internationally. This is due to LBC Solutions’ understanding of the intricacies of global trade and commerce – something that can only be attributed to their legacy in the industry. For LBC, their reputation stems from more than just brand longevity. Their expertise and understanding of the business means they can effectively create bespoke solutions for partners, ensuring they receive the benefits of LBC. This collaboration demonstrates how LBC’s expertise and adaptability can transform operational challenges into scalable growth opportunities.
From guiding them about the best rates to forewarning them of potential delays, LBC Solutions is there every step of the way. “The LBC solution basically meets our needs,” Chan said. This flexibility and adaptability, especially when suppliers were also unfamiliar with local import laws in different regions, proved invaluable to Hero Hub’s growth.
The results of their collaboration are most evident in the development of Hero Hub. What started with just 1 store has now expanded to 12 stores in different locations around the world. “[LBC Solutions] Basically allowing us to scale up and really grow the business,” he added.
“Through Hero Hub we saw a company with great potential that was hampered by logistical challenges. But we are proud to deliver practical solutions that make a real difference to businesses. We are proud to be a Hero Hub part of the impressive growth and ready to help other businesses find their way forward,” said Bonilla.
Hero Hub’s partnership with LBC Solutions underscores the importance of the right business alliance. By working together, Hero Hub has overcome operational challenges and achieved significant growth. Their success demonstrates how strategic partnerships pave the way to success.
Let us help you grow your business. Contact LBC Solutions North America via lsncs@lbcusa.net
